How to Read the State Summary

All data is from our launch August 1, 2013 to December 31, 2019.

Conversations. Many individuals contact us more than once and we welcome that. This number represents the number of total conversations.

Suicidal De-Escalation. This number represents the conversations in which the texter indicated that they had suicidal thoughts, plan, method and a timeframe to attempt suicide at some point during the conversations and agreed to a safety plan with the help of a Crisis Counselor.

Active Rescues. Ideally, we’re able to form a plan to keep the texter safe without needing to dispatch emergency services. In cases when the texter indicates that they have suicidal thoughts, plan, method and a timeframe to attempt suicide, we contact emergency services.

Texter Feedback. A post-conversation survey asks texters if they want to share a message with their Crisis Counselor. These messages often confirm the impact the Crisis Counselor had on a texter’s life.

Demographic Information. The demographic data stems from the 20% of conversations for which texters complete the survey. This data is representative of the larger population and has been validated by an “imputation” project, led by external research partners at Northwestern University.

Top Issues. These are the issues tagged by a Crisis Counselor that summarize the main topic(s) of a conversation.